Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Feature

Branch Transformation | ITM

By: Sean Farrell
May 23rd, 2019

As we think about the branch environment, the branch is certainly the hub of customer service activity for transactions, account openings and where relationships begin. While many clients can be moved to less expensive channels like on-line banking, mobile banking, and other platforms, still over 80% of relationships start at the branch.

Blog Feature

Branch Transformation | ITM

By: Sean Farrell
March 12th, 2019

  Interactive teller machines (ITMs) are changing the way that financial institutions operate for the better. Use of an ITM provides more efficiency along with improved customer service, while saving money and space. 

ATM Install Checklist 2019

ATM Install Checklist

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Blog Feature

Branch Transformation | ITM

By: Sean Farrell
March 12th, 2019

If you are considering ITMs, there are a variety of costs that emerge with the decision of rolling out ITMs.  A large portion of that cost comes into play whether you plan to deploy one ITM or many. In this article, we’ll talk about the key cost components that come along ITM deployment.

Blog Feature

Branch Transformation | ITM

By: Sean Farrell
May 7th, 2018

Interactive Teller Machines (ITMs) provide financial institutions a number of strategic benefits, many of which we covered in our article entitled, The Pros and Cons of Implementing ITMs. As ITM adoption continues to rise, we’re seeing yet another important factor driving the demand for this technology: branch security. Let’s examine three key ways ITMs can help enhance security in the local branch.

Blog Feature

ITM | ATM

By: Sean Farrell
April 4th, 2018

As market demand for Interactive Teller Machines (ITMs) continues to rise, many financial institutions are evaluating the role of these devices in their short- and long-term strategic plans. Key features such as remote video teller assistance and broader self-service transaction sets through core integration make ITMs an attractive solution to both FIs and their clients. However, many FIs aren’t yet ready to roll out a large-scale ITM implementation strategy. If your FI is in that category, you may be wondering what you can do now to position your organization for ITM success down the road. A number of manufacturers in the market are now offering ATMs that can also be ITM-ready at any point, allowing FIs to future proof their ATM fleet. But is this investment right for your FI? Let’s examine some of the reasons why this might be the right approach for you.

Blog Feature

ITM | ATM

By: Sean Farrell
February 7th, 2018

With the rise of Interactive Teller Machine (ITM) technology, more and more financial institutions are evaluating the role of ITMs in their short-and long-term strategic plans. As I mentioned in my post on Branch Transformation, adopting a new technology because it’s the latest and greatest thing on the market, doesn’t necessarily translate into success. So how do you know if adopting ITM technology is the right move for your organization? If it is, how do you determine which ITM solution will best meet your clients’ needs while producing the right ROI? If your organization is considering an investment in a next-gen self-service solution, here is a list of pros and cons of implementing ITMs that I hope will help fuel your discussion: