The QDS Blog
We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.
Branch Transformation | Customer Service | ITM | Upgrades | CASHINTEGRITY | Remote Cash Capture | Video Banking
In recent years, Amazon has consistently remained one of the biggest brands and companies in the world. Its business model has tremendously shifted consumers’ behaviors and expectations across all industries, including the banking and financial industry.
Managed Services | Service | ITM | ATM
Before implementing managed services from QDS, many of our current clients expressed their frustrations with underperforming service providers. Whether those providers had roped their FIs into inconvenient contracts, overcharged and underperformed, or repaired ATMs at a sluggish, inconvenient pace for them and their clientele, FIs turned to us for a much-needed improvement. In this blog, we’ll be breaking down just how QDS Managed Services program continually improves the service experience.
This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.
As a company, QDS has a vested interest in keeping track of financial market trends so we can better serve and advise our clients. One of the market trends we’ve been watching closely is the increase in the amount of cash deposits clients are completing in branches and drive-throughs alike.
Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Thought Leadership
Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.
Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Staffing | Thought Leadership
As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.
Cash Automation | Managed Services | Branch Transformation | Service | Customer Service | ITM | ATM | Staffing | Integration | Thought Leadership | Desktop | Upgrades | Cash Discriminators
It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.