Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Feature

Cash Automation | Branch Transformation | Customer Service | ATM

By: Sean Farrell
January 2nd, 2018

When it comes to branch transformation, putting all the pieces together can be a lot like working a jigsaw puzzle. First, you start with a finished picture in mind. This is your organization’s strategic vision for branch transformation. It should answer the questions, “Why are we doing this, and what does success look like?” Secondly, you have a collection of pieces – each uniquely designed, yet equally important – that must fit together to complete the overall picture. These pieces include your customers’ needs, your talent pool and your physical assets (branch locations, hardware, and software).

Blog Feature

Customer Service | ITM | ATM

By: Sean Farrell
October 19th, 2016

 “I’m at an impasse with our ATMs.  I need to improve our ATM uptime and simplify the way we maintain and service them.  We currently have multiple maintenance service providers who are supposed to keep my ATMs running, but something is always causing them to be down.  And, it seems that multiple ATMs are down for multiple reasons every month and it’s not getting any better. My boss takes every opportunity to remind me how this is “affecting our brand” and I’ve told my ATM vendors that if our ATMs aren’t working, nothing else matters to our customers. But, I need to find someone who “gets it” and will be a partner that I can rely on to make managing ATM operations easier.  And we desperately need someone who can keep my ATMs up and running.”

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Blog Feature

Service | Customer Service | ITM | ATM

By: Sean Farrell
August 30th, 2016

Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to best serve your customers. If you’re looking for help meeting these challenges and want to simplify ATM operations at the same time, finding the right managed services program offers desirable efficiencies and peace of mind. If you want to make managing your ATM fleet as convenient as possible, increase uptime, and strengthen your overall ATM Channel strategy, then consider the benefits of ATM managed services.

Blog Feature

Branch Transformation | Customer Service

By: Sean Farrell
May 16th, 2016

  "The more things change, the more they stay the same". That is one of my favorite quotes. I think it's because it speaks more to the heart of human nature than most things that people have the desire to be around like minded people.

Blog Feature

Service | Customer Service

By: Sean Farrell
March 21st, 2016

    A Blueprint for Becoming a Trusted Partner  It seems that when companies tout their commitment to service, it comes across as more of a marketing talking point then something that is a living part of the corporate culture.  After you strip away the fancy slogans and repartee, how does a true commitment to service and the customer manifest itself?

Blog Feature

Service | Customer Service | ITM | ATM

By: Sean Farrell
March 14th, 2016

  Picture this.  It is a holiday weekend and two of your ATMs are down.  You don’t have weekend support included in your service contract.  If you do manage to get ahold of a technician, it will cost you at least $600 to have them come on site to fix the ATMs and you may potentially have to wait a few hours for them to arrive.  What kind of impact would this have on your customer experience (and your sanity)?