The QDS Blog
We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.
Cash Automation | Service | Customer Service | Staffing | TCR
Your head tellers and vault tellers play an essential role in your teller line, and they typically have most of the responsibilities necessary to make cash-handling in your financial institution functional. When your head tellers are operating manually, they can be bogged down with the manual tasks of counting, balancing, and handling transactions. Slow transaction speeds can lead to security concerns for your FI, longer teller lines and wait times, and an overall poor client experience.
Branch Transformation | Customer Service | ITM | Upgrades | CASHINTEGRITY | Remote Cash Capture | Video Banking
In recent years, Amazon has consistently remained one of the biggest brands and companies in the world. Its business model has tremendously shifted consumers’ behaviors and expectations across all industries, including the banking and financial industry.
This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.
Branch Transformation | Customer Service | CASHINTEGRITY | Remote Cash Capture
QDS’s CashIntegrity program is a great tool for FIs to use for growing commercial deposits among business clients. Not only does remote cash capture allow your FI to partner with clients outside your branches’ limited geographic reach, the structure of the CashIntegrity program also grants you the ability to control the prices you set for your clients and leverage the profitability of your business partners.
Customer Service | Thought Leadership | Video Banking
POPiO is a virtual way of banking that allows your FI to serve its clients through multi-channel, primarily mobile and video, solutions. This program appeals to the modern consumer in search of on-demand service that adapts to their busy schedules. Clients can complete a broad transaction set and complete tasks like opening accounts, paying off and taking out loans, and signing documents from their homes.
Service | Customer Service | Staffing | Thought Leadership
At QDS, we form partnerships with our customers. As a business partner, we want to help you make decisions that will best serve your clients. Our suggestions for these best practices vary based on the market your FI occupies and what clients are looking for in rural versus urban environments.
Cash Automation | Customer Service | Staffing | Cash Discriminators
Both the Teller Cash Recycler (TCR) and Cash Discriminators are powerful tools that, when implemented, can magnify the productivity of a financial institution. TCRs and Cash Discriminators can strengthen and streamline operations within your teller line, though they are uniquely different machines. The similarities and differences between them make the two a perfect pair, utilizing one or the other’s strengths and weaknesses to function as one unit and create an automation powerhouse.