Financial Institution blog

Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to best serve your customers. If you’re looking for help meeting these challenges and want to simplify ATM operations at the same time, finding the right managed services program offers desirable efficiencies and peace of mind. If you want to make managing your ATM fleet as convenient as possible, increase uptime, and strengthen your overall ATM Channel strategy, then consider the benefits of ATM managed services.

  So you have made the smart decision to invest in cash automation and are now directing your thoughts towards the installation. Installs can be scary. There is new equipment and technology to learn along with new procedures and combinations to remember.  While this can seem like a daunting task, you, too, can have a successful installation with the proper pre-planning and by arming yourself with the right information to guide you through the process.

    A Blueprint for Becoming a Trusted Partner  It seems that when companies tout their commitment to service, it comes across as more of a marketing talking point then something that is a living part of the corporate culture.  After you strip away the fancy slogans and repartee, how does a true commitment to service and the customer manifest itself?

  Picture this.  It is a holiday weekend and two of your ATMs are down.  You don’t have weekend support included in your service contract.  If you do manage to get ahold of a technician, it will cost you at least $600 to have them come on site to fix the ATMs and you may potentially have to wait a few hours for them to arrive.  What kind of impact would this have on your customer experience (and your sanity)?

  Through our consultations with companies both large and small, we see how our larger competitors create an image of themselves as one of strength, clarity and experience.  And, as potential clients weigh factors for vendor selection, we find that they are often swayed by common myths when they choose to partner with a large company.  We aim to shed light on the real truth behind those myths.

  “A man who does not plan long ahead will find trouble at his door.”  - Confucius   These are wise words that apply to so many facets of life.  Professionally, they remind us of the potential challenges and roadblocks that can occur when we don’t take time to prepare for a major project, but instead rely on reactive fixes during execution.  We have seen this first hand during our countless ATM installations.   And that’s why we have identified the top 7 items you need to know to prepare for your new ATM.