Financial Institution blog

It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.

Glory RBG-100, Hyosung MS500 and ATEC LTA-350 Teller Cash Recyclers are picking up dramatic speed in implementation in the US market. Read more about this in our article 5 Reasons why you should reconsider cash recyclers. As many FIs look to improve efficiency, create new, more open branch formats, or align staffing models more towards a universal staffing model, TCRs become the cornerstone of how the branch can achieve many of those goals.

Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to best serve your customers. If you’re looking for help meeting these challenges and want to simplify ATM operations at the same time, finding the right managed services program offers desirable efficiencies and peace of mind. If you want to make managing your ATM fleet as convenient as possible, increase uptime, and strengthen your overall ATM Channel strategy, then consider the benefits of ATM managed services.

  So you have made the smart decision to invest in cash automation and are now directing your thoughts towards the installation. Installs can be scary. There is new equipment and technology to learn along with new procedures and combinations to remember.  While this can seem like a daunting task, you, too, can have a successful installation with the proper pre-planning and by arming yourself with the right information to guide you through the process.

A Blueprint for Becoming a Trusted Partner It seems that when companies tout their commitment to service, it comes across as more of a marketing talking point then something that is a living part of the corporate culture.  After you strip away the fancy slogans and repartee, how does a true commitment to service and the customer manifest itself?

  Picture this.  It is a holiday weekend and two of your ATMs are down.  You don’t have weekend support included in your service contract.  If you do manage to get ahold of a technician, it will cost you at least $600 to have them come on site to fix the ATMs and you may potentially have to wait a few hours for them to arrive.  What kind of impact would this have on your customer experience (and your sanity)?