Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Feature

Managed Services | Service | Upgrades | Branding & Marketing

By: Sean Farrell
June 16th, 2021

Introduction In today’s oversaturated market, a strong brand is vital for companies to distinguish themselves from competitors and attract new customers. Your institution’s brand is no exception to this rule.

Blog Feature

Cash Automation | Service | Customer Service | Staffing | TCR

By: Sean Farrell
April 13th, 2021

Your head tellers and vault tellers play an essential role in your teller line, and they typically have most of the responsibilities necessary to make cash-handling in your financial institution functional. When your head tellers are operating manually, they can be bogged down with the manual tasks of counting, balancing, and handling transactions. Slow transaction speeds can lead to security concerns for your FI, longer teller lines and wait times, and an overall poor client experience.

ATM Install Checklist 2019

ATM Install Checklist

This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.

Blog Feature

Service | ATM

By: Sean Farrell
December 16th, 2020

The evolutionary curve for automated teller technology is advancing at a rate that can often outpace the capabilities of your current machines. After your FI signs a multi-year agreement with one machine, your fleet technology might become outdated within that timeframe. Many of our clients are reconsidering their approach to ATM payment models and choosing to outsource their ATMs. Purchasing ATMs is still a viable option for many institutions, especially those with internal staff capable of integrating and up-keeping ATM channels.

Blog Feature

Service | Customer Service | Staffing | Thought Leadership

By: Sean Farrell
September 22nd, 2020

At QDS, we form partnerships with our customers. As a business partner, we want to help you make decisions that will best serve your clients. Our suggestions for these best practices vary based on the market your FI occupies and what clients are looking for in rural versus urban environments.

Blog Feature

Managed Services | Service | ITM | ATM

By: Sean Farrell
September 17th, 2020

Before implementing managed services from QDS, many of our current clients expressed their frustrations with underperforming service providers. Whether those providers had roped their FIs into inconvenient contracts, overcharged and underperformed, or repaired ATMs at a sluggish, inconvenient pace for them and their clientele, FIs turned to us for a much-needed improvement. In this blog, we’ll be breaking down just how QDS Managed Services program continually improves the service experience.

Blog Feature

Cash Automation | Managed Services | Branch Transformation | Service | Customer Service | ITM | ATM | Staffing | Integration | Thought Leadership | Desktop | Upgrades | Cash Discriminators

By: Sean Farrell
October 22nd, 2019

It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.