Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

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Sean Farrell

Sean has been in the business since 2003 and always aims to be an expert on whatever solutions QDS is providing. Sean has grown into a thought leader in the space through research and company growth. Sean holds strongly to his Christian faith and uses those principles to guide the business.

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Cash Automation | Managed Services | Branch Transformation | Service | Customer Service | ITM | ATM | Staffing | Integration | Thought Leadership | Desktop | Upgrades | Cash Discriminators

By: Sean Farrell
October 22nd, 2019

It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.

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Cash Automation | Branch Transformation | Service | Retail | Staffing | Integration

By: Sean Farrell
October 15th, 2019

Glory RBG-100, Hyosung MS500 and ATEC LTA-350 Teller Cash Recyclers are picking up dramatic speed in implementation in the US market. Read more about this in our article 5 Reasons why you should reconsider cash recyclers. As many FIs look to improve efficiency, create new, more open branch formats, or align staffing models more towards a universal staffing model, TCRs become the cornerstone of how the branch can achieve many of those goals.

ATM Install Checklist 2019

ATM Install Checklist

This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.

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Cash Automation

By: Sean Farrell
September 6th, 2019

I will be honest, one of my greatest professional challenges is trying to convince customers that tried cash recyclers 10 years ago and possibly had a bad experience, to consider using the technology again. 

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ATM

By: Sean Farrell
July 23rd, 2019

In this article, we discuss the pros and cons of ATMs and how they impact the markets they serve. The ATM was introduced to deliver teller service(cash) for extended hours over 30 years ago. While there have been many enhancements, the ATM channel is a way for Financial Institutions to allow customers access to funds and even deposit when the branch is closed. The channel built for convenience has seen some improvements over the years, but the core functionality is still being delivered all over the world.

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ITM | ATM

By: Sean Farrell
July 2nd, 2019

While none of us have a crystal ball, Windows 10 has really pushed many financial institutions to think about the ATM channel, the broader self-service channel, and how that plays with customer experience. With huge investments being made in digital platforms, how does the ATM and self-service channel fit into the equation?

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ITM

By: Sean Farrell
July 1st, 2019

As more financial institutions are evaluating their ATM channel, the interest in ITM technology continues to rise. More FIs are looking for greater functionality, the ability to extend hours to serve clients, and the ability to grow physical touch-points without having to build brick and mortar. However, since ITM technology has been deployed for nearly 10 years, there are some common misconceptions to discuss to ensure that people who are evaluating the investment have the correct information.