Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Author Feature

Sean Farrell

Sean has been in the business since 2003 and always aims to be an expert on whatever solutions QDS is providing. Sean has grown into a thought leader in the space through research and company growth. Sean holds strongly to his Christian faith and uses those principles to guide the business.

Blog Feature

Service | Customer Service | Staffing | Thought Leadership

By: Sean Farrell
September 22nd, 2020

At QDS, we form partnerships with our customers. As a business partner, we want to help you make decisions that will best serve your clients. Our suggestions for these best practices vary based on the market your FI occupies and what clients are looking for in rural versus urban environments.

Blog Feature

Managed Services | Service | ITM | ATM

By: Sean Farrell
September 17th, 2020

Before implementing managed services from QDS, many of our current clients expressed their frustrations with underperforming service providers. Whether those providers had roped their FIs into inconvenient contracts, overcharged and underperformed, or repaired ATMs at a sluggish, inconvenient pace for them and their clientele, FIs turned to us for a much-needed improvement. In this blog, we’ll be breaking down just how QDS Managed Services program continually improves the service experience.

ATM Install Checklist 2019

ATM Install Checklist

This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.

Blog Feature

ITM

By: Sean Farrell
August 10th, 2020

As a company, QDS has a vested interest in keeping track of financial market trends so we can better serve and advise our clients. One of the market trends we’ve been watching closely is the increase in the amount of cash deposits clients are completing in branches and drive-throughs alike.

Blog Feature

Cash Automation | Customer Service | Staffing | Cash Discriminators

By: Sean Farrell
August 3rd, 2020

Both the Teller Cash Recycler (TCR) and Cash Discriminators are powerful tools that, when implemented, can magnify the productivity of a financial institution. TCRs and Cash Discriminators can strengthen and streamline operations within your teller line, though they are uniquely different machines. The similarities and differences between them make the two a perfect pair, utilizing one or the other’s strengths and weaknesses to function as one unit and create an automation powerhouse.

Blog Feature

Cash Automation | Branch Transformation | Customer Service | Staffing

By: Sean Farrell
June 9th, 2020

One of the technologies that continues to gain traction in the US market is Teller Cash Recyclers (TCRs).  Prized for their security and efficiency, there are numerous benefits and strategies for their utilization. 

Blog Feature

Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Staffing | Thought Leadership

By: Sean Farrell
May 5th, 2020

As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.