Financial Institution blog

One of the technologies that continues to gain traction in the US market is Teller Cash Recyclers (TCRs).  Prized for their security and efficiency, there are numerous benefits and strategies for their utilization. 

Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.

As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.

It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.

Glory RBG-100, Hyosung MS500 and ATEC LTA-350 Teller Cash Recyclers are picking up dramatic speed in implementation in the US market. Read more about this in our article 5 Reasons why you should reconsider cash recyclers. As many FIs look to improve efficiency, create new, more open branch formats, or align staffing models more towards a universal staffing model, TCRs become the cornerstone of how the branch can achieve many of those goals.

As we think about the branch environment, the branch is certainly the hub of customer service activity for transactions, account openings and where relationships begin. While many clients can be moved to less expensive channels like on-line banking, mobile banking, and other platforms, still over 80% of relationships start at the branch.