3 min read
Todd Gray: May 18, 2020 2:35:33 PM
Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world...
2 min read
Sean Farrell: May 5, 2020 3:02:36 PM
As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the...
3 min read
Sean Farrell: Jan 2, 2018 10:00:00 AM
When it comes to branch transformation, putting all the pieces together can be a lot like working a jigsaw puzzle. First, you start with a finished...
6 min read
Sean Farrell: Jun 29, 2016 9:55:07 AM
We recently sat down with Suzanne Arno of the Maclean Group to get her perspective on branch transformation and how to align staffing and technology...
Sean Farrell: Apr 11, 2016 8:18:49 AM
Automation Avenue 013 – Creating a Great Branch Experience with Suzanne Arno - The Maclean Group In this podcast we dive into the key factors of...
2 min read
Sean Farrell: Feb 11, 2016 9:03:06 AM
Financial institutions are constantly assessing their branches in an effort to get more efficient. They are evaluating staffing models and looking at...
3 min read
Sean Farrell: Feb 8, 2016 8:02:56 AM
One of the most common challenges our financial clients face is the workload of the head teller, teller supervisor or vault teller. The individuals...
2 min read
Sean Farrell: Feb 1, 2016 9:00:00 AM
All tellers, no matter how wonderful or trustworthy they may be, are subject to stresses outside the workplace that can cloud judgment and cause them...
3 min read
Sean Farrell: Jan 4, 2016 2:30:00 PM
As they look to allocate funds, many financial institutions are structuring their budgets to include investments that will improve their business....
4 min read
Sean Farrell: Sep 22, 2015 7:30:00 AM
Our article about why Financial Institutions should look to implement universal tellers, has been very well received. But we still get asked the...
4 min read
Sean Farrell: Sep 16, 2015 7:30:00 AM
The presence of self-service and assisted self-service devices (think touchscreen kiosks) throughout the modern consumer marketplace is growing at a...
2 min read
Sean Farrell: Aug 31, 2015 7:30:00 AM
In today’s banking environment, the non-interest expense is a major concern for most CFOs we work with. Costs, Regulatory Compliance, Security, ROA,...
1 min read
Sean Farrell: Aug 26, 2015 4:00:00 PM
With the increasing presence of the Omnichannel environment (a.k.a. technology) across the financial institution landscape, the role of the teller in...
2 min read
Sean Farrell: Aug 20, 2015 2:00:00 PM
We are observing increases in consumer and commercial loan activity and new branch growth and ‘coming out of the downturn’. So how do you plan to...
2 min read
Sean Farrell: May 13, 2015 8:00:00 AM
Originally published at CBInsight Today’s community banking environment is wrought with challenges. Whether its regulators, customer demands, or...
Sean Farrell: Apr 6, 2015 8:00:00 AM
Automation Avenue Episode 009 - Hyosung Innovation and Self-Service Branch Trends In this episode we discuss retail branch innovation and the success...
2 min read
Sean Farrell: Feb 19, 2015 8:30:00 AM
Originally Published at CBInsight In a recent interview with Lisa Ayers, a long time retail and operations executive, (Listen to Interview Here) we...
3 min read
Sean Farrell: Jan 13, 2015 9:45:19 AM
This blog article was originally posted on our QDS Financial Education blog. To read more articles like this one, subscribe to QDS Financial...
1 min read
Sean Farrell: Oct 17, 2014 8:55:00 AM
As more financial institutions focus on growing their revenue base and business, effective cross-selling in the branch becomes paramount. This...
Sean Farrell: Oct 7, 2014 10:07:00 AM
Automation Avenue Podcast 005 - How Financial Institutions can Grow without Large Branches In this podcast we go into some strategies for growth that...
Sean Farrell: Sep 3, 2014 8:20:00 AM
Automation Avenue Episode 004 - Alabama CU: How to achieve remarkable growth We sat down with CEO Steve Swofford and COO Kayce Bell of Alabama CU to...
3 min read
Sean Farrell: Jul 23, 2014 8:47:00 AM
We wanted to dive a little deeper and talk about the design aspect of Branch Transformation, how it can help, and why there is no cookie cutter or...
