3 min read
Sean Farrell: Jan 21, 2021 9:00:00 AM
In recent years, Amazon has consistently remained one of the biggest brands and companies in the world. Its business model has tremendously shifted...
2 min read
Sean Farrell: Jan 5, 2021 11:00:00 AM
QDS’s CashIntegrity program is a great tool for FIs to use for growing commercial deposits among business clients. Not only does remote cash capture...
3 min read
Sean Farrell: Jun 9, 2020 11:57:54 AM
One of the technologies that continues to gain traction in the US market is Teller Cash Recyclers (TCRs). Prized for their security and efficiency,...
3 min read
Todd Gray: May 18, 2020 2:35:33 PM
Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world...
2 min read
Sean Farrell: May 5, 2020 3:02:36 PM
As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the...
5 min read
Sean Farrell: Oct 22, 2019 11:00:00 AM
It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the...
7 min read
Sean Farrell: Oct 15, 2019 2:44:37 PM
Glory RBG-100, Hyosung MS500 and ATEC LTA-350 Teller Cash Recyclers are picking up dramatic speed in implementation in the US market. Read more about...
2 min read
Sean Farrell: May 23, 2019 12:48:53 PM
As we think about the branch environment, the branch is certainly the hub of customer service activity for transactions, account openings and where...
3 min read
Sean Farrell: Mar 12, 2019 11:48:40 AM
Interactive teller machines (ITMs) are changing the way that financial institutions operate for the better. Use of an ITM provides more efficiency...
2 min read
Sean Farrell: Mar 12, 2019 6:28:00 AM
If you are considering ITMs, there are a variety of costs that emerge with the decision of rolling out ITMs. A large portion of that cost comes into...
3 min read
Sean Farrell: May 7, 2018 9:09:28 AM
Interactive Teller Machines (ITMs) provide financial institutions a number of strategic benefits, many of which we covered in our article entitled,...
4 min read
Sean Farrell: Mar 28, 2018 9:31:31 AM
Many financial institutions today are running their ATM network at a loss. The reality for most FIs is that ATMs have become a minimum cost of entry...
5 min read
Sean Farrell: Mar 6, 2018 8:16:58 AM
It's late Friday afternoon, and each lane of your drive-through is five cars deep. Inside the lobby, the line at the teller counter has tripled in...
3 min read
Sean Farrell: Jan 2, 2018 10:00:00 AM
When it comes to branch transformation, putting all the pieces together can be a lot like working a jigsaw puzzle. First, you start with a finished...
2 min read
Sean Farrell: Jan 4, 2017 11:57:25 AM
From the Perspective of a Former Branch Operations Executive As the person in charge of branch operations, one of your goals may be branch automation...
6 min read
Sean Farrell: Jun 29, 2016 9:55:07 AM
We recently sat down with Suzanne Arno of the Maclean Group to get her perspective on branch transformation and how to align staffing and technology...
5 min read
Sean Farrell: May 16, 2016 9:46:09 AM
"The more things change, the more they stay the same". That is one of my favorite quotes. I think it's because it speaks more to the heart of human...
Sean Farrell: Apr 11, 2016 8:18:49 AM
Automation Avenue 013 – Creating a Great Branch Experience with Suzanne Arno - The Maclean Group In this podcast we dive into the key factors of...
2 min read
Sean Farrell: Feb 11, 2016 9:03:06 AM
Financial institutions are constantly assessing their branches in an effort to get more efficient. They are evaluating staffing models and looking at...
3 min read
Sean Farrell: Feb 8, 2016 8:02:56 AM
One of the most common challenges our financial clients face is the workload of the head teller, teller supervisor or vault teller. The individuals...
2 min read
Sean Farrell: Feb 1, 2016 9:00:00 AM
All tellers, no matter how wonderful or trustworthy they may be, are subject to stresses outside the workplace that can cloud judgment and cause them...
3 min read
Sean Farrell: Jan 28, 2016 9:36:59 AM
My thoughts on using video through the ATM channel have been validated by some of the largest banks in the US and now the question becomes whether...
