Why Financial Institutions Should Implement Managed Services

Many financial institutions today are running their ATM network at a loss. The reality for most FIs is that ATMs have become a minimum cost of entry –...

Why Cash Recyclers Are the Cornerstone of Universal Staff Environments

It's late Friday afternoon, and each lane of your drive-through is five cars deep. Inside the lobby, the line at the teller counter has tripled in the...

Pros and Cons of Implementing ITMs

With the rise of Interactive Teller Machine (ITM) technology, more and more financial institutions are evaluating the role of ITMs in their short-and...

Will ITMs Replace ATMs in the Near Future? 4 Factors Driving the Rising ITM Market Demand

Since first hitting the market more than five years ago, Interactive Teller Machines (ITMs) have grown in popularity among financial institutions...

Tackling Branch Transformation in 2018: Solving the Branch Transformation Puzzle

When it comes to branch transformation, putting all the pieces together can be a lot like working a jigsaw puzzle. First, you start with a finished...

Two Features That Will Make You Want a Cassette-Based Cash Recycler

Most of the rolled storage module (RSM) vs. cassette-based cash recycler comparison conversations center around speed and capacity.  And while those...

5 Reasons to Consider ATM Outsourcing

ATMs are not a luxury item for financial institutions. They must have high performing ATMs in locations that consumers can easily access.  Add in the...

What Does Deposit Automation Cost?

Looking to deploy deposit automation? Then you will want to read on to learn about the costs of installing and running deposit automation ATMs. There...

3 Things to Consider When Buying (or Replacing) an ATM

Your branch or drive up ATM is past its prime and needs replacing. Or, you are building a new branch or establishing a presence in a new market and...

Why You Need a Cash Recycler

 From the Perspective of a Former Branch Operations Executive

As the person in charge of branch operations, one of your goals may be branch...

Top 3 Fallacies About Cash Automation Middleware

The adoption of cash automation technology, specifically teller cash recyclers, has continued to grow in the US.  There are new players coming to...

I Need to Improve ATM Up-time & Maintenance

 “I’m at an impasse with our ATMs.  I need to improve our ATM uptime and simplify the way we maintain and service them.  We currently have multiple...

The Benefits of ATM Managed Services

Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to...

Do You Have a $10,000 Staffing Problem?

One of the biggest challenges financial institutions face is executing teller transactions most effectively..  This may involve anything from...

Branch Transformation: Crafting Meaningful Experiences with The MacLean Group

We recently sat down with Suzanne Arno of the Maclean Group to get her perspective on branch transformation and how to align staffing and technology...

Do You Speak the Service Language of Your Customer?

"The more things change, the more they stay the same". That is one of my favorite quotes. I think it's because it speaks more to the heart of human...

The Arca CM-18 Solo Cash Recycler: An Industry Insider’s Viewpoint

Personally, I have a lot of respect for what Arca has been able to build.  A relatively unknown player in the market just 10 years ago, the company...

3 Reasons Why You Should Reconsider Cash Recyclers

I will be honest, one of my greatest professional challenges is trying to convince customers that tried cash recyclers 10 years ago and possibly had...

A Brief Guide to a Successful Cash Automation Installation

So you have made the smart decision to invest in cash automation and are now directing your thoughts towards the installation. Installs can be scary....

Vendor or Partner? What a Real Commitment to Service Looks Like

A Blueprint for Becoming a Trusted Partner 

It seems that when companies tout their commitment to service, it comes across as more of a marketing...

How Remote Services Capabilities Can Increase Up-Time

Picture this.  It is a holiday weekend and two of your ATMs are down.  You don’t have weekend support included in your service contract.  If you do...

5 Myths of Partnering with a Large ATM & Automation Company

Through our consultations with companies both large and small, we see how our larger competitors create an image of themselves as one of strength,...

What You Missed from Our Cash Recycler Webinar

We had a great group join us on our recent webinar to learn about the operational improvements that can be realized by utilizing cash automation and...

The 7 Things You Need to Know Before an ATM Installation

“A man who does not plan long ahead will find trouble at his door.”  - Confucius

These are wise words that apply to so many facets of life. ...

How Technology is Impacting the Branch Cash Eco-System

Financial institutions are constantly assessing their branches in an effort to get more efficient.  They are evaluating staffing models and looking...

How Do I Get My Head Teller Back?

One of the most common challenges our financial clients face is the workload of the head teller, teller supervisor or vault teller.  The individuals...

Using Cash Automation to Solve Dual Control Challenges

All tellers, no matter how wonderful or trustworthy they may be, are subject to stresses outside the workplace that can cloud judgment and cause them...

Are Video ATMs the Best Use of Video for Financial Institutions?

My thoughts on using video through the ATM channel have been validated  by some of the largest banks in the US and now the question becomes whether...

Cash Recyclers: The Best Investment to Improve Branch Operations

As they look to allocate funds, many financial institutions are structuring their budgets to include investments that will improve their business....

Product Comparison: The Hyosung MoniSafe 500 vs. The ARCA CM18

It is interesting to look at these two cash recyclers side by side because, for me, it’s like comparing apples to oranges. While the CM18 is a good...

Comparing the Glory RBG-100 & Nautilus Hyosung MS500 Cash Recyclers

Not all cash recyclers are made or operate the same, but there are definitely some dominant market leaders when it comes to quality and strength of...

A Product Review: The Nautilus Hyosung MoniSafe 500

Hyosung's MS500 cash recycler really changed the game for cash automation and there are features of the MoniSafe 500 that are truly exciting for a...

A Guide to the Upgrades Made to the Hyosung MoniSafe 500 vs. the 400A

We wanted to take a moment to highlight some of the key enhancements featured in the MS500 over the functions in the Hyosung 400A. We hope to clearly...

The Business Case for Investing in a Software Maintenance Subscription

The world we live and work in today is fueled and maintained by countless software applications. From the devices we use in our homes to the tools that...

3 Concerns in Implementing Teller Cash Recyclers

There has been a huge increase in the discussion of teller cash recyclers for use in branches to aid in gaining efficienc.  Teller Cash Recyclers can...

Implementing ATM Deposit Automation From Start to Finish

Background: ATM and Deposit Processing Then and Now

The steady growth of deposit automation since the early 2000s -- also known as Check 21, no...

Retail Cash Capture 2.0: The Future for Your Bank and Retail Customers

The perfect business opportunity awaits today’s local and regional financial institutions – the chance to cement your bank as a true value-added...

Deposit Automation and Video ATMs: An Honest Review

Technology has revolutionized the banking industry, leaving financial institutions wondering which advancements make sense for their unique needs.  ...

Will Card Skimming Affect Your ATM?

Recently some high level Financial Institution CEO’s were interviewed on one of the major financial network morning news programs. One of the leading...