Cash Automation | Branch Transformation | Customer Service | ATM
When it comes to branch transformation, putting all the pieces together can be a lot like working a jigsaw puzzle. First, you start with a finished picture in mind. This is your organization’s strategic vision for branch transformation. It should answer the questions, “Why are we doing this, and what does success look like?” Secondly, you have a collection of pieces – each uniquely designed, yet equally important – that must fit together to complete the overall picture. These pieces include your customers’ needs, your talent pool and your physical assets (branch locations, hardware, and software).
This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.
Most of the rolled storage module (RSM) vs. cassette-based cash recycler comparison conversations center around speed and capacity. And while those are two very important factors that determine the performance of a machine, there are two other features that push cassette-based recyclers to the front of the pack.
Looking to deploy deposit automation? Then you will want to read on to learn about the costs of installing and running deposit automation ATMs. There are costs associated with hardware, on the back end, as well as the agent that will transport the check images to your back end proof of deposit solution. These costs can sometimes be overlooked, so we want to provide a detailed overview of associated pricing.
Cash Automation | Branch Transformation
From the Perspective of a Former Branch Operations Executive As the person in charge of branch operations, one of your goals may be branch automation by way of implementing teller cash recyclers (TCR) on your teller lines. However, before you are given the green light to purchase, you have also been tasked with providing the justification for the investment. Why should it be implemented? What are the benefits, cost savings, and operational improvements you will see with the implementation? So, from my perspective as a former branch operations leader, I am here to answer the looming “why” question.
The adoption of cash automation technology, specifically teller cash recyclers, has continued to grow in the US. There are new players coming to market and the perennial powers are struggling to maintain dominant market share. With the wide variety of hardware choices out there, one of the most confusing, and perhaps contentious, parts of the customer buying journey is truly understanding how to integrate cash automation to the teller system and how the staff will adapt. In the following, we aim to debunk some of the myths out there about middleware and the fact that a very large percentage of cash automation units installed in regional and community financial institutions are driven by middleware.
