Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Feature

Cash Automation | Service | Customer Service | Staffing | TCR

By: Sean Farrell
April 13th, 2021

Your head tellers and vault tellers play an essential role in your teller line, and they typically have most of the responsibilities necessary to make cash-handling in your financial institution functional. When your head tellers are operating manually, they can be bogged down with the manual tasks of counting, balancing, and handling transactions. Slow transaction speeds can lead to security concerns for your FI, longer teller lines and wait times, and an overall poor client experience.

Blog Feature

Cash Automation | Customer Service | Staffing | Cash Discriminators

By: Sean Farrell
August 3rd, 2020

Both the Teller Cash Recycler (TCR) and Cash Discriminators are powerful tools that, when implemented, can magnify the productivity of a financial institution. TCRs and Cash Discriminators can strengthen and streamline operations within your teller line, though they are uniquely different machines. The similarities and differences between them make the two a perfect pair, utilizing one or the other’s strengths and weaknesses to function as one unit and create an automation powerhouse.

ATM Install Checklist 2019

ATM Install Checklist

This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.

Blog Feature

Cash Automation | Branch Transformation | Customer Service | Staffing

By: Sean Farrell
June 9th, 2020

One of the technologies that continues to gain traction in the US market is Teller Cash Recyclers (TCRs). Prized for their security and efficiency, there are numerous benefits and strategies for their utilization.

Blog Feature

Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Thought Leadership

By: Todd Gray
May 18th, 2020

Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.

Blog Feature

Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Staffing | Thought Leadership

By: Sean Farrell
May 5th, 2020

As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.

Blog Feature

Cash Automation | Managed Services | Branch Transformation | Service | Customer Service | ITM | ATM | Staffing | Integration | Thought Leadership | Desktop | Upgrades | Cash Discriminators

By: Sean Farrell
October 22nd, 2019

It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.