Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.
As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.
This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.
It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.
This blog article was originally posted on our QDS Financial Education blog. To read more articles like this one, subscribe to QDS Financial Education. I recently read an article talking mainly about what a big mistake turning your institution into a sales culture is or can be. The article points out that most community focused institutions talk about their differentiators being their people and their service. The article also claimed that creating this culture can often be expensive and a turn off to existing employees who may feel uncomfortable "selling". The problem with this rationale, in my opinion, is that it appears to be a close-minded version of someone with a negative view of sales. Truly, if we take the used car model and the ABC - Always Be Closing - strategy, then yes that would be painful to implement both to customers and employees alike. However, if done correctly, with clear communication and training, and while there may be expense in getting there, ultimately the return on investment is huge. If you stick your head in the sand and don't change in today's market, you soon will become irrelevant or part of someone else's institution that's doing it right.
White Board Video: Episode 6 - NCR vs MX-8800 As more Financial Institutions looks to consider video as a model to serve customers better, we compare the two primary competitors in the space and how their approaches are different.