Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

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Cash Automation | Managed Services | Branch Transformation | Service | Customer Service | ITM | ATM | Staffing | Integration | Thought Leadership | Desktop | Upgrades | Cash Discriminators

By: Sean Farrell
October 22nd, 2019

It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.

ATM Install Checklist 2019

ATM Install Checklist

This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.

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Thought Leadership

By: Sean Farrell
January 14th, 2015

This blog article was originally posted on our QDS Financial Education blog. To read more articles like this one, subscribe to QDS Financial Education.   I recently read an article talking mainly about what a big mistake turning your institution into a sales culture is or can be. The article points out that most community focused institutions talk about their differentiators being their people and their service.  The article also claimed that creating this culture can often be expensive and a turn off to existing employees who may feel uncomfortable "selling". The problem with this rationale, in my opinion, is that it appears to be a close-minded version of someone with a negative view of sales.  Truly, if we take the used car model and the ABC - Always Be Closing - strategy, then yes that would be painful to implement both to customers and employees alike. However, if done correctly, with clear communication and training, and while there may be expense in getting there, ultimately the return on investment is huge.  If you stick your head in the sand and don't change in today's market, you soon will become irrelevant or part of someone else's institution that's doing it right.

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Cash Automation | Thought Leadership

By: Sean Farrell
December 8th, 2014

White Board Video: Episode 6 - NCR vs MX-8800 As more Financial Institutions looks to consider video as a model to serve customers better, we compare the two primary competitors in the space and how their approaches are different.

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Thought Leadership

By: Sean Farrell
November 24th, 2014

  White Board Videos: Episode 5 - How Integration Works for Multi-Users In this video we will explain how integrating a cash discriminator can be accomplished in a multi-user branch environment.  This allows most branches to maximize the usage of a shared machine on the back counter.  This solution is one of the most effective ways to process large amounts of cash coming in.

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Retail | Thought Leadership

By: Sean Farrell
November 3rd, 2014

Whiteboard Videos: Episode 4 - Smart Safes 2.0 Smart safes can help deepen the banking relationship and offer additional value to your retail customer.  In this video we discuss how today's smart safes provide added recycling capability, along with deposit functionality, to further automate the cash handling process.