Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Feature

Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Thought Leadership

By: Todd Gray
May 18th, 2020

Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.

Blog Feature

Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Staffing | Thought Leadership

By: Sean Farrell
May 5th, 2020

As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.

ATM Install Checklist 2019

ATM Install Checklist

This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.

Blog Feature

Cash Automation | Managed Services | Branch Transformation | Service | Customer Service | ITM | ATM | Staffing | Integration | Thought Leadership | Desktop | Upgrades | Cash Discriminators

By: Sean Farrell
October 22nd, 2019

It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.

Blog Feature

Thought Leadership

By: Sean Farrell
January 14th, 2015

This blog article was originally posted on our QDS Financial Education blog. To read more articles like this one, subscribe to QDS Financial Education.   I recently read an article talking mainly about what a big mistake turning your institution into a sales culture is or can be. The article points out that most community focused institutions talk about their differentiators being their people and their service.  The article also claimed that creating this culture can often be expensive and a turn off to existing employees who may feel uncomfortable "selling". The problem with this rationale, in my opinion, is that it appears to be a close-minded version of someone with a negative view of sales.  Truly, if we take the used car model and the ABC - Always Be Closing - strategy, then yes that would be painful to implement both to customers and employees alike. However, if done correctly, with clear communication and training, and while there may be expense in getting there, ultimately the return on investment is huge.  If you stick your head in the sand and don't change in today's market, you soon will become irrelevant or part of someone else's institution that's doing it right.

Blog Feature

Cash Automation | Thought Leadership

By: Sean Farrell
December 8th, 2014

White Board Video: Episode 6 - NCR vs MX-8800 As more Financial Institutions looks to consider video as a model to serve customers better, we compare the two primary competitors in the space and how their approaches are different.