Customer Service | Thought Leadership | Video Banking
POPiO is a virtual way of banking that allows your FI to serve its clients through multi-channel, primarily mobile and video, solutions. This program appeals to the modern consumer in search of on-demand service that adapts to their busy schedules. Clients can complete a broad transaction set and complete tasks like opening accounts, paying off and taking out loans, and signing documents from their homes.
Service | Customer Service | Staffing | Thought Leadership
At QDS, we form partnerships with our customers. As a business partner, we want to help you make decisions that will best serve your clients. Our suggestions for these best practices vary based on the market your FI occupies and what clients are looking for in rural versus urban environments.
This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.
Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Thought Leadership
Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.
Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Staffing | Thought Leadership
As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.
Cash Automation | Managed Services | Branch Transformation | Service | Customer Service | ITM | ATM | Staffing | Integration | Thought Leadership | Desktop | Upgrades | Cash Discriminators
It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.
