Financial Institution blog

The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Author Feature

Todd Gray

With 20 years of financial industry experience, Todd brings a personable and consultative approach to QDS. As a trusted resource who puts integrity and customer success first, Todd focuses on long-term solutions allowing financial institutions to operate more efficiently, reduce expenses, and enhance customer experience. Todd is the proud father of two children, enjoys exercise, and staying active outdoors.

Blog Feature

Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Thought Leadership

By: Todd Gray
May 18th, 2020

Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.