Financial Institution blog

The evolutionary curve for automated teller technology is advancing at a rate that can often outpace the capabilities of your current machines. After your FI signs a multi-year agreement with one machine, your fleet technology might become outdated within that timeframe. Many of our clients are reconsidering their approach to ATM payment models and choosing to outsource their ATMs. Purchasing ATMs is still a viable option for many institutions, especially those with internal staff capable of integrating and up-keeping ATM channels.

Before implementing managed services from QDS, many of our current clients expressed their frustrations with underperforming service providers. Whether those providers had roped their FIs into inconvenient contracts, overcharged and underperformed, or repaired ATMs at a sluggish, inconvenient pace for them and their clientele, FIs turned to us for a much-needed improvement. In this blog, we’ll be breaking down just how QDS Managed Services program continually improves the service experience.

Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.

As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.

It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.

In this article, we discuss the pros and cons of ATMs and how they impact the markets they serve. The ATM was introduced to deliver teller service(cash) for extended hours over 30 years ago. While there have been many enhancements, the ATM channel is a way for Financial Institutions to allow customers access to funds and even deposit when the branch is closed. The channel built for convenience has seen some improvements over the years, but the core functionality is still being delivered all over the world.