Before implementing managed services from QDS, many of our current clients expressed their frustrations with underperforming service providers. Whether those providers had roped their FIs into inconvenient contracts, overcharged and underperformed, or repaired ATMs at a sluggish, inconvenient pace for them and their clientele, FIs turned to us for a much-needed improvement. In this blog, we’ll be breaking down just how QDS Managed Services program continually improves the service experience.
It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.
This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.
The ATM channel is one of the most important channels of self-service for financial institutions. It allows immediate access to cash and the ability to make deposits when the physical branch is closed. For many community banks, it’s a vital service to compete in local markets against the bigger players.
So your check engine light comes on and you have a decision to make. Do I take my car in to the dealership or do I take it to my local mechanic? And what do we typically call that guy...my trusted mechanic, right? This conundrum extends beyond vehicle service to the companies that service your financial automation equipment (ATMs, TCDs, TCRs etc). Let's talk about "Manufacturer Direct" vs "3rd Party" Service -- it’s myth busting time.