2 min read
Sean Farrell: Oct 19, 2016 10:51:43 AM
“I’m at an impasse with our ATMs. I need to improve our ATM uptime and simplify the way we maintain and service them. We currently have multiple maintenance service providers who are supposed to keep my ATMs running, but something is always causing...
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2 min read
Sean Farrell: Sep 14, 2016 10:25:40 AM
With over 3 decades of retail experience, I have found that the single most underappreciated aspect of running a retail business is controlling your...
2 min read
Sean Farrell: Aug 30, 2016 10:26:55 AM
Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to...
1 min read
Sean Farrell: Aug 2, 2016 8:30:00 AM
One of the biggest challenges financial institutions face is executing teller transactions most effectively.. This may involve anything from...
6 min read
Sean Farrell: Jun 29, 2016 9:55:07 AM
We recently sat down with Suzanne Arno of the Maclean Group to get her perspective on branch transformation and how to align staffing and technology...
5 min read
Sean Farrell: May 16, 2016 9:46:09 AM
"The more things change, the more they stay the same". That is one of my favorite quotes. I think it's because it speaks more to the heart of human...
2 min read
Sean Farrell: May 4, 2016 9:20:04 AM
Personally, I have a lot of respect for what Arca has been able to build. A relatively unknown player in the market just 10 years ago, the company...
1 min read
Sean Farrell: Apr 13, 2016 8:37:21 AM
So you have made the smart decision to invest in cash automation and are now directing your thoughts towards the installation. Installs can be scary....
Sean Farrell: Apr 11, 2016 8:18:49 AM
Automation Avenue 013 – Creating a Great Branch Experience with Suzanne Arno - The Maclean Group In this podcast we dive into the key factors of...
1 min read
Sean Farrell: Mar 21, 2016 8:40:04 AM
A Blueprint for Becoming a Trusted Partner It seems that when companies tout their commitment to service, it comes across as more of a marketing...
1 min read
Sean Farrell: Mar 14, 2016 8:00:00 AM
Picture this. It is a holiday weekend and two of your ATMs are down. You don’t have weekend support included in your service contract. If you do...
4 min read
Sean Farrell: Mar 2, 2016 9:50:50 AM
Through our consultations with companies both large and small, we see how our larger competitors create an image of themselves as one of strength,...
1 min read
Sean Farrell: Feb 23, 2016 4:28:37 PM
We had a great group join us on our recent webinar to learn about the operational improvements that can be realized by utilizing cash automation and...
1 min read
Sean Farrell: Feb 19, 2016 8:01:23 AM
“A man who does not plan long ahead will find trouble at his door.” - Confucius These are wise words that apply to so many facets of life....
2 min read
Sean Farrell: Feb 11, 2016 9:03:06 AM
Financial institutions are constantly assessing their branches in an effort to get more efficient. They are evaluating staffing models and looking at...
3 min read
Sean Farrell: Feb 8, 2016 8:02:56 AM
One of the most common challenges our financial clients face is the workload of the head teller, teller supervisor or vault teller. The individuals...
2 min read
Sean Farrell: Feb 1, 2016 9:00:00 AM
All tellers, no matter how wonderful or trustworthy they may be, are subject to stresses outside the workplace that can cloud judgment and cause them...
3 min read
Sean Farrell: Jan 28, 2016 9:36:59 AM
My thoughts on using video through the ATM channel have been validated by some of the largest banks in the US and now the question becomes whether...
3 min read
Sean Farrell: Jan 4, 2016 2:30:00 PM
As they look to allocate funds, many financial institutions are structuring their budgets to include investments that will improve their business....
1 min read
Sean Farrell: Dec 8, 2015 8:00:00 AM
It is interesting to look at these two cash recyclers side by side because, for me, it’s like comparing apples to oranges. While the CM18 is a good...
2 min read
Sean Farrell: Nov 23, 2015 7:30:00 AM
Not all cash recyclers are made or operate the same, but there are definitely some dominant market leaders when it comes to quality and strength of...
1 min read
Joe Farrell: Nov 20, 2015 11:12:56 AM
As we evaluate cash trends in retail, we find the following metrics provide valuable insight into what the retail market is facing and how cash...
