The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

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5 min read

Do You Speak the Service Language of Your Customer?

"The more things change, the more they stay the same". That is one of my favorite quotes. I think it's because it speaks more to the heart of human nature than most things that people have the desire to be around like minded people.

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2 min read

The Arca CM-18 Solo Cash Recycler: An Industry Insider’s Viewpoint

Personally, I have a lot of respect for what Arca has been able to build. A relatively unknown player in the market just 10 years ago, the company...

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1 min read

A Brief Guide to a Successful Cash Automation Installation

So you have made the smart decision to invest in cash automation and are now directing your thoughts towards the installation. Installs can be scary....

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Creating a Great Branch Experience with Suzanne Arno - The Maclean Group

Automation Avenue 013 – Creating a Great Branch Experience with Suzanne Arno - The Maclean Group In this podcast we dive into the key factors of...

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1 min read

Vendor or Partner? What a Real Commitment to Service Looks Like

A Blueprint for Becoming a Trusted Partner It seems that when companies tout their commitment to service, it comes across as more of a marketing...

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1 min read

How Remote Services Capabilities Can Increase Up-Time

Picture this. It is a holiday weekend and two of your ATMs are down. You don’t have weekend support included in your service contract. If you do...

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4 min read

5 Myths of Partnering with a Large ATM & Automation Company

Through our consultations with companies both large and small, we see how our larger competitors create an image of themselves as one of strength,...

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1 min read

What You Missed from Our Cash Recycler Webinar

We had a great group join us on our recent webinar to learn about the operational improvements that can be realized by utilizing cash automation and...

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1 min read

The 7 Things You Need to Know Before an ATM Installation

“A man who does not plan long ahead will find trouble at his door.” - Confucius These are wise words that apply to so many facets of life....

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2 min read

How Technology is Impacting the Branch Cash Eco-System

Financial institutions are constantly assessing their branches in an effort to get more efficient. They are evaluating staffing models and looking at...

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3 min read

How Do I Get My Head Teller Back?

One of the most common challenges our financial clients face is the workload of the head teller, teller supervisor or vault teller. The individuals...

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2 min read

Using Cash Automation to Solve Dual Control Challenges

All tellers, no matter how wonderful or trustworthy they may be, are subject to stresses outside the workplace that can cloud judgment and cause them...

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3 min read

Are Video ATMs the Best Use of Video for Financial Institutions?

My thoughts on using video through the ATM channel have been validated by some of the largest banks in the US and now the question becomes whether...

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3 min read

4 Best Investments to Improve Branch Operations

As they look to allocate funds, many financial institutions are structuring their budgets to include investments that will improve their business....

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1 min read

Product Comparison: The Hyosung MoniSafe 500 vs. The ARCA CM18

It is interesting to look at these two cash recyclers side by side because, for me, it’s like comparing apples to oranges. While the CM18 is a good...

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2 min read

Comparing the Glory RBG-100 & Nautilus Hyosung MS500 Cash Recyclers

Not all cash recyclers are made or operate the same, but there are definitely some dominant market leaders when it comes to quality and strength of...

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1 min read

A Review of the Latest Cash Trends in Retail

As we evaluate cash trends in retail, we find the following metrics provide valuable insight into what the retail market is facing and how cash...

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2 min read

A Product Review: The Nautilus Hyosung MoniSafe 500

Hyosung's MS500 cash recycler really changed the game for cash automation and there are features of the MoniSafe 500 that are truly exciting for a...

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1 min read

A Guide to the Upgrades Made to the Hyosung MoniSafe 500 vs. the 400A

We wanted to take a moment to highlight some of the key enhancements featured in the MS500 over the functions in the Hyosung 400A. We hope to clearly...

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1 min read

The Business Case for Investing in a Software Maintenance Subscription

The world we live and work in today is fueled and maintained by countless software applications. From the devices we use in our homes to the tools...

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1 min read

Maintenance Service Agreement vs. Billable Service: Which Plan is Right for You?

One of the most common questions asked is what type of service plan is the best value and fit for their organization. Is it best to enter into a...

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3 min read

3 Concerns in Implementing Teller Cash Recyclers

There has been a huge increase in the discussion of teller cash recyclers for use in branches to aid in gaining efficienc. Teller Cash Recyclers can...

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