2 min read
Sean Farrell: Feb 1, 2017 1:01:22 PM
Your branch or drive up ATM is past its prime and needs replacing. Or, you are building a new branch or establishing a presence in a new market and need the right ATM technology to support the endeavor. To help you prioritize and organize your...
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2 min read
Sean Farrell: Jan 4, 2017 11:57:25 AM
From the Perspective of a Former Branch Operations Executive As the person in charge of branch operations, one of your goals may be branch automation...
3 min read
Sean Farrell: Nov 15, 2016 8:47:27 AM
The adoption of cash automation technology, specifically teller cash recyclers, has continued to grow in the US. There are new players coming to...
2 min read
Sean Farrell: Oct 19, 2016 10:51:43 AM
“I’m at an impasse with our ATMs. I need to improve our ATM uptime and simplify the way we maintain and service them. We currently have multiple...
2 min read
Sean Farrell: Sep 14, 2016 10:25:40 AM
With over 3 decades of retail experience, I have found that the single most underappreciated aspect of running a retail business is controlling your...
2 min read
Sean Farrell: Aug 30, 2016 10:26:55 AM
Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to...
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1 min read
Sean Farrell: Aug 2, 2016 8:30:00 AM
One of the biggest challenges financial institutions face is executing teller transactions most effectively.. This may involve anything from...
6 min read
Sean Farrell: Jun 29, 2016 9:55:07 AM
We recently sat down with Suzanne Arno of the Maclean Group to get her perspective on branch transformation and how to align staffing and technology...
5 min read
Sean Farrell: May 16, 2016 9:46:09 AM
"The more things change, the more they stay the same". That is one of my favorite quotes. I think it's because it speaks more to the heart of human...
2 min read
Sean Farrell: May 4, 2016 9:20:04 AM
Personally, I have a lot of respect for what Arca has been able to build. A relatively unknown player in the market just 10 years ago, the company...
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1 min read
Sean Farrell: Apr 13, 2016 8:37:21 AM
So you have made the smart decision to invest in cash automation and are now directing your thoughts towards the installation. Installs can be scary....
Sean Farrell: Apr 11, 2016 8:18:49 AM
Automation Avenue 013 – Creating a Great Branch Experience with Suzanne Arno - The Maclean Group In this podcast we dive into the key factors of...
1 min read
Sean Farrell: Mar 21, 2016 8:40:04 AM
A Blueprint for Becoming a Trusted Partner It seems that when companies tout their commitment to service, it comes across as more of a marketing...
1 min read
Sean Farrell: Mar 14, 2016 8:00:00 AM
Picture this. It is a holiday weekend and two of your ATMs are down. You don’t have weekend support included in your service contract. If you do...
4 min read
Sean Farrell: Mar 2, 2016 9:50:50 AM
Through our consultations with companies both large and small, we see how our larger competitors create an image of themselves as one of strength,...
1 min read
Sean Farrell: Feb 23, 2016 4:28:37 PM
We had a great group join us on our recent webinar to learn about the operational improvements that can be realized by utilizing cash automation and...
1 min read
Sean Farrell: Feb 19, 2016 8:01:23 AM
“A man who does not plan long ahead will find trouble at his door.” - Confucius These are wise words that apply to so many facets of life....
2 min read
Sean Farrell: Feb 11, 2016 9:03:06 AM
Financial institutions are constantly assessing their branches in an effort to get more efficient. They are evaluating staffing models and looking at...
3 min read
Sean Farrell: Feb 8, 2016 8:02:56 AM
One of the most common challenges our financial clients face is the workload of the head teller, teller supervisor or vault teller. The individuals...
2 min read
Sean Farrell: Feb 1, 2016 9:00:00 AM
All tellers, no matter how wonderful or trustworthy they may be, are subject to stresses outside the workplace that can cloud judgment and cause them...
3 min read
Sean Farrell: Jan 28, 2016 9:36:59 AM
My thoughts on using video through the ATM channel have been validated by some of the largest banks in the US and now the question becomes whether...
3 min read
Sean Farrell: Jan 4, 2016 2:30:00 PM
As they look to allocate funds, many financial institutions are structuring their budgets to include investments that will improve their business....
