Interactive teller machines (ITMs) are changing the way that financial institutions operate for the better. Use of an ITM provides more efficiency along with improved customer service, while saving money and space.

If you are considering ITMs, there are a variety of costs that emerge with the decision of rolling out ITMs. A large portion of that cost comes into play whether you plan to deploy one ITM or many. In this article, we’ll talk about the key cost components that come along ITM deployment.

Interactive Teller Machines (ITMs) provide financial institutions a number of strategic benefits, many of which we covered in our article entitled, The Pros and Cons of Implementing ITMs. As ITM adoption continues to rise, we’re seeing yet another important factor driving the demand for this technology: branch security. Let’s examine three key ways ITMs can help enhance security in the local branch.

As market demand for Interactive Teller Machines (ITMs) continues to rise, many financial institutions are evaluating the role of these devices in their short- and long-term strategic plans. Key features such as remote video teller assistance and broader self-service transaction sets through core integration make ITMs an attractive solution to both FIs and their clients. However, many FIs aren’t yet ready to roll out a large-scale ITM implementation strategy. If your FI is in that category, you may be wondering what you can do now to position your organization for ITM success down the road. A number of manufacturers in the market are now offering ATMs that can also be ITM-ready at any point, allowing FIs to future proof their ATM fleet. But is this investment right for your FI? Let’s examine some of the reasons why this might be the right approach for you.

Many financial institutions today are running their ATM network at a loss. The reality for most FIs is that ATMs have become a minimum cost of entry – or a “have to have” – for providing access to cash for customers and members. But operating an ATM fleet that both meets client demand without negatively impacting your bottom line can be a challenge.

It's late Friday afternoon, and each lane of your drive-through is five cars deep. Inside the lobby, the line at the teller counter has tripled in the last five minutes, and more clients are walking through the door. Your tellers are hustling and bustling while your client service reps politely poll the lobby crowd to see if anyone needs assistance opening an account or applying for a loan.