2 min read
Sean Farrell: May 23, 2019 12:48:53 PM
As we think about the branch environment, the branch is certainly the hub of customer service activity for transactions, account openings and where relationships begin. While many clients can be moved to less expensive channels like on-line banking,...
Read More
5 min read
Sean Farrell: Apr 22, 2019 1:12:08 PM
ATMs, or Automated Teller Machines, have been around a long time now in the banking space. They have provided access to cash for clients for decades,...
3 min read
Sean Farrell: Mar 12, 2019 11:48:40 AM
Interactive teller machines (ITMs) are changing the way that financial institutions operate for the better. Use of an ITM provides more efficiency...
2 min read
Sean Farrell: Mar 12, 2019 6:28:00 AM
If you are considering ITMs, there are a variety of costs that emerge with the decision of rolling out ITMs. A large portion of that cost comes into...
3 min read
Sean Farrell: May 7, 2018 9:09:28 AM
Interactive Teller Machines (ITMs) provide financial institutions a number of strategic benefits, many of which we covered in our article entitled,...
3 min read
Sean Farrell: Apr 4, 2018 11:34:21 AM
As market demand for Interactive Teller Machines (ITMs) continues to rise, many financial institutions are evaluating the role of these devices in...
4 min read
Sean Farrell: Mar 28, 2018 9:31:31 AM
Many financial institutions today are running their ATM network at a loss. The reality for most FIs is that ATMs have become a minimum cost of entry...
5 min read
Sean Farrell: Mar 6, 2018 8:16:58 AM
It's late Friday afternoon, and each lane of your drive-through is five cars deep. Inside the lobby, the line at the teller counter has tripled in...
3 min read
Sean Farrell: Feb 7, 2018 11:36:52 AM
With the rise of Interactive Teller Machine (ITM) technology, more and more financial institutions are evaluating the role of ITMs in their short-and...
2 min read
Sean Farrell: Feb 1, 2018 4:18:50 PM
Since first hitting the market more than five years ago, Interactive Teller Machines (ITMs) have grown in popularity among financial institutions...
3 min read
Sean Farrell: Jan 2, 2018 10:00:00 AM
When it comes to branch transformation, putting all the pieces together can be a lot like working a jigsaw puzzle. First, you start with a finished...
2 min read
Sean Farrell: Oct 23, 2017 12:58:23 PM
Most of the rolled storage module (RSM) vs. cassette-based cash recycler comparison conversations center around speed and capacity. And while those...
2 min read
Sean Farrell: Sep 21, 2017 8:58:29 AM
ATMs are not a luxury item for financial institutions. They must have high performing ATMs in locations that consumers can easily access. Add in the...
3 min read
Sean Farrell: Apr 20, 2017 10:04:27 AM
Looking to deploy deposit automation? Then you will want to read on to learn about the costs of installing and running deposit automation ATMs. There...
2 min read
Sean Farrell: Feb 1, 2017 1:01:22 PM
Your branch or drive up ATM is past its prime and needs replacing. Or, you are building a new branch or establishing a presence in a new market and...
2 min read
Sean Farrell: Jan 4, 2017 11:57:25 AM
From the Perspective of a Former Branch Operations Executive As the person in charge of branch operations, one of your goals may be branch automation...
3 min read
Sean Farrell: Nov 15, 2016 8:47:27 AM
The adoption of cash automation technology, specifically teller cash recyclers, has continued to grow in the US. There are new players coming to...
2 min read
Sean Farrell: Oct 19, 2016 10:51:43 AM
“I’m at an impasse with our ATMs. I need to improve our ATM uptime and simplify the way we maintain and service them. We currently have multiple...
2 min read
Sean Farrell: Sep 14, 2016 10:25:40 AM
With over 3 decades of retail experience, I have found that the single most underappreciated aspect of running a retail business is controlling your...
2 min read
Sean Farrell: Aug 30, 2016 10:26:55 AM
Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to...
1 min read
Sean Farrell: Aug 2, 2016 8:30:00 AM
One of the biggest challenges financial institutions face is executing teller transactions most effectively.. This may involve anything from...
6 min read
Sean Farrell: Jun 29, 2016 9:55:07 AM
We recently sat down with Suzanne Arno of the Maclean Group to get her perspective on branch transformation and how to align staffing and technology...
