3 min read
Todd Gray: May 18, 2020 2:35:33 PM
Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to...
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2 min read
Sean Farrell: May 5, 2020 3:02:36 PM
As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the...
5 min read
Sean Farrell: Oct 22, 2019 11:00:00 AM
It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the...
7 min read
Sean Farrell: Oct 15, 2019 2:44:37 PM
Glory RBG-100, Hyosung MS500 and ATEC LTA-350 Teller Cash Recyclers are picking up dramatic speed in implementation in the US market. Read more about...
4 min read
Sean Farrell: Sep 6, 2019 9:52:00 AM
I will be honest, one of my greatest professional challenges is trying to convince customers that tried cash recyclers 10 years ago and possibly had...
3 min read
Sean Farrell: Jul 23, 2019 11:15:00 AM
In this article, we discuss the pros and cons of ATMs and how they impact the markets they serve. The ATM was introduced to deliver teller...
3 min read
Sean Farrell: Jul 2, 2019 8:49:00 AM
While none of us have a crystal ball, Windows 10 has really pushed many financial institutions to think about the ATM channel, the broader...
3 min read
Sean Farrell: Jul 1, 2019 12:30:37 PM
As more financial institutions are evaluating their ATM channel, the interest in ITM technology continues to rise. More FIs are looking for greater...
2 min read
Sean Farrell: May 24, 2019 10:49:00 AM
The ATM channel is one of the most important channels of self-service for financial institutions. It allows immediate access to cash and the ability...
2 min read
Sean Farrell: May 23, 2019 12:48:53 PM
As we think about the branch environment, the branch is certainly the hub of customer service activity for transactions, account openings and where...
5 min read
Sean Farrell: Apr 22, 2019 1:12:08 PM
ATMs, or Automated Teller Machines, have been around a long time now in the banking space. They have provided access to cash for clients for decades,...
3 min read
Sean Farrell: Mar 12, 2019 11:48:40 AM
Interactive teller machines (ITMs) are changing the way that financial institutions operate for the better. Use of an ITM provides more efficiency...
2 min read
Sean Farrell: Mar 12, 2019 6:28:00 AM
If you are considering ITMs, there are a variety of costs that emerge with the decision of rolling out ITMs. A large portion of that cost comes into...
3 min read
Sean Farrell: May 7, 2018 9:09:28 AM
Interactive Teller Machines (ITMs) provide financial institutions a number of strategic benefits, many of which we covered in our article entitled,...
3 min read
Sean Farrell: Apr 4, 2018 11:34:21 AM
As market demand for Interactive Teller Machines (ITMs) continues to rise, many financial institutions are evaluating the role of these devices in...
4 min read
Sean Farrell: Mar 28, 2018 9:31:31 AM
Many financial institutions today are running their ATM network at a loss. The reality for most FIs is that ATMs have become a minimum cost of entry...
5 min read
Sean Farrell: Mar 6, 2018 8:16:58 AM
It's late Friday afternoon, and each lane of your drive-through is five cars deep. Inside the lobby, the line at the teller counter has tripled in...
3 min read
Sean Farrell: Feb 7, 2018 11:36:52 AM
With the rise of Interactive Teller Machine (ITM) technology, more and more financial institutions are evaluating the role of ITMs in their short-and...
2 min read
Sean Farrell: Feb 1, 2018 4:18:50 PM
Since first hitting the market more than five years ago, Interactive Teller Machines (ITMs) have grown in popularity among financial institutions...
3 min read
Sean Farrell: Jan 2, 2018 10:00:00 AM
When it comes to branch transformation, putting all the pieces together can be a lot like working a jigsaw puzzle. First, you start with a finished...
2 min read
Sean Farrell: Oct 23, 2017 12:58:23 PM
Most of the rolled storage module (RSM) vs. cassette-based cash recycler comparison conversations center around speed and capacity. And while those...
2 min read
Sean Farrell: Sep 21, 2017 8:58:29 AM
ATMs are not a luxury item for financial institutions. They must have high performing ATMs in locations that consumers can easily access. Add in the...
