The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Feature

ATM

By: Sean Farrell
July 23rd, 2019

In this article, we discuss the pros and cons of ATMs and how they impact the markets they serve. The ATM was introduced to deliver teller service(cash) for extended hours over 30 years ago. While there have been many enhancements, the ATM channel is a way for Financial Institutions to allow customers access to funds and even deposit when the branch is closed. The channel built for convenience has seen some improvements over the years, but the core functionality is still being delivered all over the world.

Blog Feature

ITM | ATM

By: Sean Farrell
July 2nd, 2019

While none of us have a crystal ball, Windows 10 has really pushed many financial institutions to think about the ATM channel, the broader self-service channel, and how that plays with customer experience. With huge investments being made in digital platforms, how does the ATM and self-service channel fit into the equation?

ATM Install Checklist 2019

ATM Install Checklist

This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.

Blog Feature

ITM

By: Sean Farrell
July 1st, 2019

As more financial institutions are evaluating their ATM channel, the interest in ITM technology continues to rise. More FIs are looking for greater functionality, the ability to extend hours to serve clients, and the ability to grow physical touch-points without having to build brick and mortar. However, since ITM technology has been deployed for nearly 10 years, there are some common misconceptions to discuss to ensure that people who are evaluating the investment have the correct information.

Blog Feature

Managed Services | ATM

By: Sean Farrell
May 24th, 2019

The ATM channel is one of the most important channels of self-service for financial institutions. It allows immediate access to cash and the ability to make deposits when the physical branch is closed. For many community banks, it’s a vital service to compete in local markets against the bigger players.

Blog Feature

Branch Transformation | ITM

By: Sean Farrell
May 23rd, 2019

As we think about the branch environment, the branch is certainly the hub of customer service activity for transactions, account openings and where relationships begin. While many clients can be moved to less expensive channels like on-line banking, mobile banking, and other platforms, still over 80% of relationships start at the branch.

Blog Feature

ATM

By: Sean Farrell
April 22nd, 2019

ATMs, or Automated Teller Machines, have been around a long time now in the banking space. They have provided access to cash for clients for decades, especially when the branch was closed. As technology has advanced, more and more Financial Institutions are not only dispensing cash, but accepting deposits at ATMs. In this article we’ll address what ATMs cost and what factors drive those costs.