Creating Excellence and Impact: Why QDS Exists

At QDS, we’re not just another vendor selling technology. In fact, far from it. Our very existence is driven by a higher calling: to be an embassy for God's kingdom. But let me break that down into plain English for you, because that's exactly how we prefer to communicate here.We believe in doing business differently. We believe that businesses should be a force for good, impacting lives far beyond the products they sell. At the end of the day, our aim is straightforward: leverage our people's incredible talents, deliver business excellence, and raise our entire company (and our partners) to a higher level.

QDS Is Your True Partner, Not a Vendor

It’s easy to find companies selling ATMs, cash recyclers, and self-service technology. What isn’t easy is finding a partner who shows up for you, not just when things are going great, but especially when things get tough. At QDS, we aren’t just selling machines, we’re standing by your side, building real relationships, and tackling problems together.

If you’ve ever been in the middle of an ITM deployment or ATM refresh that went off the rails, you don’t need me to tell you what this is about, because you’ve lived it. Maybe the vendor promised a seamless rollout. You coordinated with five different internal teams, but when something broke, you found yourself standing alone. That’s the moment you start to wonder: "Were they ever really my partner? Or just a vendor with a good sales pitch?"

Our customers experience firsthand what real partnership feels like. It means that when an unexpected challenge arises, we jump into the bunker with you. It means proactive communication. It means that when we say we're going to do something, we deliver it, no excuses.

Relationships Are Earned When the Wheels Come Off

Transparency isn’t about simply being honest when things are good. True transparency is revealed when things go wrong. At QDS, we’ve made calls that cost us revenue because they were the right thing to do for our customers. We've had situations where we’ve taken back machines (even after they were paid for) because they weren’t the right fit. Why?

Because we would rather earn your trust than your money.

One of our customers bought a coin machine that seemed perfect at the time. When it became clear that it wasn’t the right solution, we didn’t hesitate to recommend a competitor’s product that was a better fit. That kind of transparency strengthened our relationship because our customer saw firsthand that we put their needs ahead of our profits.

Trust Is Proven in Tough Times

Trust isn’t forged in a sales pitch or on a kickoff call. Trust is proven when something breaks, fails, or goes wrong. At QDS, we have been there in the toughest moments. When a client faced a jackpotting incident (criminals installing malware to empty ATMs) we didn’t just respond with a ticket. We stayed on a call from 3 p.m. to 2 a.m., working through every possible scenario to secure their fleet. Those weren’t people on call. That was simply us doing what was right.

That’s how we "lock arms" with our customers. Trust is earned over time by consistently showing up when things are difficult, by owning problems, and by never letting our clients feel alone in the fight.

Beyond Technology: Impacting Lives

The magic of QDS goes beyond the technology we sell. It's about the impact we make on the communities we serve. That's why we ask our partners directly: "What charities are you involved with? How can we help you make a difference?" Together, we've supported school drives, first responders, and fire departments. We do this not for recognition, but because it's the right thing to do.

We’ve also implemented paid community volunteering days because we believe that good business means being good stewards.

Our Values: More Than Words on a Wall

Perhaps our proudest achievement (and a testament to our core values) is winning the Top Workplace Award. It’s meaningful because it’s based on feedback from our employees who ranked us highest in genuinely living out our values.

When we put words like integrity, excellence, and responsiveness on the wall, we don't just let them sit there. We live them every single day. As an owner, there's no greater gift than knowing your team believes in your mission and feels it in their everyday lives.

Where We’re Headed Next

Here at QDS, we recognize that financial institutions face unprecedented challenges. Between staffing shortages, evolving technology expectations, economic pressures, and the battle against commoditization, there’s no room for "good enough." Financial institutions aren’t just competing with the bank across the street anymore; they’re competing with trillionaire banks, digital-only challengers, and consumer expectations that have never been higher.

We aim to help our clients navigate those challenges with wisdom, guidance, and honesty, not hype or buzzwords.

Our Legacy: A Bright Light in the Industry

The financial services vendor industry can often feel dark, confusing, and overly profit-driven. At QDS, we’re committed to being a light in that darkness. We aim to prove that business can be conducted with integrity, clarity, and genuine partnership.

The legacy we want to leave is simple yet profound: we want people to remember QDS as the company that showed up, did what was right, even when it cost us—and always put the needs of our clients and their communities first. Because in our experience, real partnership isn't proven when things are easy, but in those hard moments when trust truly matters.

That's why QDS exists.