6 min read
Sean Farrell: Jun 29, 2016 9:55:07 AM
We recently sat down with Suzanne Arno of the Maclean Group to get her perspective on branch transformation and how to align staffing and technology to allow a financial institution to deliver their unique customer experience. The first order of...
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5 min read
Sean Farrell: May 16, 2016 9:46:09 AM
"The more things change, the more they stay the same". That is one of my favorite quotes. I think it's because it speaks more to the heart of human...
2 min read
Sean Farrell: May 4, 2016 9:20:04 AM
Personally, I have a lot of respect for what Arca has been able to build. A relatively unknown player in the market just 10 years ago, the company...
1 min read
Sean Farrell: Apr 13, 2016 8:37:21 AM
So you have made the smart decision to invest in cash automation and are now directing your thoughts towards the installation. Installs can be scary....
Sean Farrell: Apr 11, 2016 8:18:49 AM
Automation Avenue 013 – Creating a Great Branch Experience with Suzanne Arno - The Maclean Group In this podcast we dive into the key factors of...
1 min read
Sean Farrell: Mar 21, 2016 8:40:04 AM
A Blueprint for Becoming a Trusted Partner It seems that when companies tout their commitment to service, it comes across as more of a marketing...
1 min read
Sean Farrell: Mar 14, 2016 8:00:00 AM
Picture this. It is a holiday weekend and two of your ATMs are down. You don’t have weekend support included in your service contract. If you do...
4 min read
Sean Farrell: Mar 2, 2016 9:50:50 AM
Through our consultations with companies both large and small, we see how our larger competitors create an image of themselves as one of strength,...
1 min read
Sean Farrell: Feb 23, 2016 4:28:37 PM
We had a great group join us on our recent webinar to learn about the operational improvements that can be realized by utilizing cash automation and...
1 min read
Sean Farrell: Feb 19, 2016 8:01:23 AM
“A man who does not plan long ahead will find trouble at his door.” - Confucius These are wise words that apply to so many facets of life....
2 min read
Sean Farrell: Feb 11, 2016 9:03:06 AM
Financial institutions are constantly assessing their branches in an effort to get more efficient. They are evaluating staffing models and looking at...
3 min read
Sean Farrell: Feb 8, 2016 8:02:56 AM
One of the most common challenges our financial clients face is the workload of the head teller, teller supervisor or vault teller. The individuals...
2 min read
Sean Farrell: Feb 1, 2016 9:00:00 AM
All tellers, no matter how wonderful or trustworthy they may be, are subject to stresses outside the workplace that can cloud judgment and cause them...
3 min read
Sean Farrell: Jan 28, 2016 9:36:59 AM
My thoughts on using video through the ATM channel have been validated by some of the largest banks in the US and now the question becomes whether...
3 min read
Sean Farrell: Jan 4, 2016 2:30:00 PM
As they look to allocate funds, many financial institutions are structuring their budgets to include investments that will improve their business....
1 min read
Sean Farrell: Dec 8, 2015 8:00:00 AM
It is interesting to look at these two cash recyclers side by side because, for me, it’s like comparing apples to oranges. While the CM18 is a good...
2 min read
Sean Farrell: Nov 23, 2015 7:30:00 AM
Not all cash recyclers are made or operate the same, but there are definitely some dominant market leaders when it comes to quality and strength of...
2 min read
Sean Farrell: Nov 4, 2015 7:52:15 AM
Hyosung's MS500 cash recycler really changed the game for cash automation and there are features of the MoniSafe 500 that are truly exciting for a...
1 min read
Sean Farrell: Nov 3, 2015 9:34:18 AM
We wanted to take a moment to highlight some of the key enhancements featured in the MS500 over the functions in the Hyosung 400A. We hope to clearly...
1 min read
Sean Farrell: Oct 22, 2015 7:30:00 AM
The world we live and work in today is fueled and maintained by countless software applications. From the devices we use in our homes to the tools...
1 min read
Sean Farrell: Oct 21, 2015 7:30:00 AM
One of the most common questions asked is what type of service plan is the best value and fit for their organization. Is it best to enter into a...
3 min read
Sean Farrell: Oct 15, 2015 7:30:00 AM
There has been a huge increase in the discussion of teller cash recyclers for use in branches to aid in gaining efficienc. Teller Cash Recyclers can...
