Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to best serve your customers. If you’re looking for help meeting these challenges and want to simplify ATM operations at the same time, finding the right managed services program offers desirable efficiencies and peace of mind. If you want to make managing your ATM fleet as convenient as possible, increase uptime, and strengthen your overall ATM Channel strategy, then consider the benefits of ATM managed services.

"The more things change, the more they stay the same". That is one of my favorite quotes. I think it's because it speaks more to the heart of human nature than most things that people have the desire to be around like minded people.

A Blueprint for Becoming a Trusted Partner It seems that when companies tout their commitment to service, it comes across as more of a marketing talking point then something that is a living part of the corporate culture. After you strip away the fancy slogans and repartee, how does a true commitment to service and the customer manifest itself?

Picture this. It is a holiday weekend and two of your ATMs are down. You don’t have weekend support included in your service contract. If you do manage to get ahold of a technician, it will cost you at least $600 to have them come on site to fix the ATMs and you may potentially have to wait a few hours for them to arrive. What kind of impact would this have on your customer experience (and your sanity)?

Through our consultations with companies both large and small, we see how our larger competitors create an image of themselves as one of strength, clarity and experience. And, as potential clients weigh factors for vendor selection, we find that they are often swayed by common myths when they choose to partner with a large company. We aim to shed light on the real truth behind those myths.

Financial institutions are constantly assessing their branches in an effort to get more efficient. They are evaluating staffing models and looking at what investments they can make in branch technology that will provide a big payoff. The current trend in the market is to invest in cash recyclers and self-service devices because of their impact on client experience while providing efficiency within the branch.