The QDS Blog
We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.
Cash Automation | Branch Transformation | Customer Service | Staffing
One of the technologies that continues to gain traction in the US market is Teller Cash Recyclers (TCRs). Prized for their security and efficiency, there are numerous benefits and strategies for their utilization.
Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Thought Leadership
Consumer Behavior Post-COVID Consumer behavior has dramatically changed in the past few weeks and I don’t have to look far to witness real world examples. My 74-year-old mom has become a wiz ordering Uber Eats and navigates Zoom like a pro now to play bridge with her friends.
This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.
Cash Automation | Branch Transformation | Customer Service | ITM | ATM | Staffing | Thought Leadership
As states re-open in some form or fashion in the coming weeks, many Financial Institutions are faced with the new reality of what to do with the branch. Just about all Financial Institutions have shifted to drive through only service for transactions and appointments for other activities.
Cash Automation | Managed Services | Branch Transformation | Service | Customer Service | ITM | ATM | Staffing | Integration | Thought Leadership | Desktop | Upgrades | Cash Discriminators
It’s hard to believe that 2020 is almost here! Many Financial Institutions are still in the throes of Windows 10 upgrades and trying to beat the January 14th timeline for end of Windows 7 support. Most of our clients would prefer not to hear Windows 10 ever again, so we wanted to put together some content around planning for success in 2020, post Windows 10 hangover.
Cash Automation | Branch Transformation | Customer Service | ATM
When it comes to branch transformation, putting all the pieces together can be a lot like working a jigsaw puzzle. First, you start with a finished picture in mind. This is your organization’s strategic vision for branch transformation. It should answer the questions, “Why are we doing this, and what does success look like?” Secondly, you have a collection of pieces – each uniquely designed, yet equally important – that must fit together to complete the overall picture. These pieces include your customers’ needs, your talent pool and your physical assets (branch locations, hardware, and software).
Customer Service | ITM | ATM
“I’m at an impasse with our ATMs. I need to improve our ATM uptime and simplify the way we maintain and service them. We currently have multiple maintenance service providers who are supposed to keep my ATMs running, but something is always causing them to be down. And, it seems that multiple ATMs are down for multiple reasons every month and it’s not getting any better. My boss takes every opportunity to remind me how this is “affecting our brand” and I’ve told my ATM vendors that if our ATMs aren’t working, nothing else matters to our customers. But, I need to find someone who “gets it” and will be a partner that I can rely on to make managing ATM operations easier. And we desperately need someone who can keep my ATMs up and running.”