The QDS Blog
We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.
Cash Automation | Customer Service | ATM
By:
Sean Farrell
September 29th, 2014
Ways to Grow Your Business Without Big Branches While the overall economy is still in recovery mode, most financial institutions have been able to pivot from survival mode back into growth mode. A good number of institutions have merged to handle increased regulatory burden, or have survived the storm and are now looking back towards growing their business. So what strategies can a community institution deploy to help their business grow without having to build 2M branches?
By:
Sean Farrell
August 1st, 2014
Automation Avenue Episode 002 - Pros and Cons of Integrating your Cash Automation Equipment In this Podcast we do a deep dive around hooking up cash automation technology to your core system. We go over the pros and cons associated with Direct Integration versus Middleware or Soft Integration.
This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.
By:
Sean Farrell
August 1st, 2014
One of the most frustrating and time-consuming transactions at the teller line is the commercial or retail deposit. Some of these transactions can have multiple-deposit envelopes going to various accounts which creates a substantial challenge for the teller to make sure everything is done properly and accurately.
By:
Sean Farrell
July 28th, 2014
As you have undoubtedly noticed, the marketplace has been seeing a large migration towards Teller Cash Recyclers (TCRs). Cash recyclers automate both sides of the cash-processing transaction while also adding some vault functions that most branches would love to have. TCRs can offer many advantages, so you might be wondering if there is still a place for Teller Cash Dispensers (TCDs) to help deliver great returns for your financial institution?
Cash Automation | Branch Transformation
By:
Sean Farrell
July 14th, 2014
Remember the good old days before the Great Recession when revenues and profits were sky high and nothing could go wrong? Well, unfortunately those days are long gone and not coming back anytime soon, if ever. With difficult financial markets and regulation, tough competition, demanding customers and new technology, our financial institution customers are realizing they need to make serious changes now or risk being left behind. In order to survive and thrive, the time for branch transformation is now.
Cash Automation | Branch Transformation | Customer Service
By:
Sean Farrell
July 11th, 2014
Whether you have already transformed the design of your branch or are looking to make a change, keep reading to learn more about the technology you can put in place to help your branch achieve its goals of better customer interaction, more productive workflow, greater efficiency and reduced operating expenses. These tools serve a variety of functions, but ultimately free your staff to focus on the most important thing in the branch -- your customer. By removing the focus on counting cash, handling paperwork and other mundane tasks, your staff can be more available to help your clients achieve their goals and solve their problems. All of this can lead to higher loyalty and overall satisfaction in a highly competitive marketplace.