Cash Automation | Branch Transformation | Customer Service
What if we could show you a helpful tool to enhance your customers banking experience and help you reduce your backend expenses, increase revenue and give your institution a powerful competitive advantage – all at the same time? That's exactly what implementing self service technology can do for your bank or credit union. In fact, self-service technology is not only a tool that customers are comfortable and familiar with, they appreciate the convenience.
Your institution has decided to make the smart move to invest in cash automation. While that's an investment in itself, you'll also need to consider how to integrate your teller line and its new automation technology with your Core software.
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Change is hard, especially for small to mid-size financial institutions. However if history is the best indicator of “survival of the fittest” within the banking industry, then we know change is necessary. Still, the arguments against automation boil down to an aversion to change. But are these arguments valid? Let's take a look at these myths – one at a time.
Put a cash recycler to work for your bank or credit union They may be a big investment, but did you know that a cash recycler can cover the work of 1.5 employees? Not to mention that it's exactly the kind of work that is exacting and tedious – making verified automation the perfect solution. In fact, cash recyclers can be a credit unions best friend.
Why should I automate with a cash recycler? Sure cash recyclers can be big investment for a small to mid-size financial institution. That's exactly why it's important to get the facts, count the cost, and understand the benefits returned. Did you know that a cash recycler offers the capacity to cover the labor of nearly 1.5 employees? Increased cash management efficiency is the biggest advantage that cash recyclers offer financial institutions. When banks and credit unions select the right machines to meet their needs, a cash recycler can actually pay for itself in short order (18-24 months or less).
The primary challenges of the teller line revolve around handling transactions that involve cash while still maintaining focus on the customer and achieving referral goals. This combination of required tasks creates a higher likelihood of mistakes happening when authenticating cash. So, how can you impact teller line operations and create a high level of customer service?
