Let’s face it, managing ATMs can be challenging. It’s tough keeping up with repairs, technology advancements, and compliance, all while trying to best serve your customers. If you’re looking for help meeting these challenges and want to simplify ATM operations at the same time, finding the right managed services program offers desirable efficiencies and peace of mind. If you want to make managing your ATM fleet as convenient as possible, increase uptime, and strengthen your overall ATM Channel strategy, then consider the benefits of ATM managed services.

Picture this. It is a holiday weekend and two of your ATMs are down. You don’t have weekend support included in your service contract. If you do manage to get ahold of a technician, it will cost you at least $600 to have them come on site to fix the ATMs and you may potentially have to wait a few hours for them to arrive. What kind of impact would this have on your customer experience (and your sanity)?

“A man who does not plan long ahead will find trouble at his door.” - Confucius These are wise words that apply to so many facets of life. Professionally, they remind us of the potential challenges and roadblocks that can occur when we don’t take time to prepare for a major project, but instead rely on reactive fixes during execution. We have seen this first hand during our countless ATM installations. And that’s why we have identified the top 7 items you need to know to prepare for your new ATM.

My thoughts on using video through the ATM channel have been validated by some of the largest banks in the US and now the question becomes whether video is still a viable technology for community banks and credit unions or not. I have not been a fan of video ATMs because I believe it leads to lengthened transaction times with minimal value add, especially at branch locations. Why is this technology failing to gain further traction and is there a better way to solve that problem?

The world we live and work in today is fueled and maintained by countless software applications. From the devices we use in our homes to the tools that help us perform our jobs; we have become dependent on current software to function throughout the day. Could you imagine if you had to pay a fee every time one of those software applications was updated or enhanced to be able to use your device or tool? That is the situation your organization could face without a software maintenance subscription for your branch self-service and assisted self-service solutions.

Background: ATM and Deposit Processing Then and Now The steady growth of deposit automation since the early 2000s -- also known as Check 21, no envelope deposit, image deposit or ‘smart’ ATMs -- has transformed the self-service banking environment. A major factor influencing increased deployment is the visible evidence of the mutual benefits the technology provides the financial institution and consumer. It provides the customer a secure, accurate, accessible and available system to handle common financial transactions like: account deposits, account transfers, cash withdrawals and balance inquiries. For the financial institution, the investment in deposit automation at the ATM has a direct impact on lowering operational costs associated with deposits of checks and cash, which are a vital stream for the physical branch network. The necessary components for deposit automation at the ATM are defined as follows: