The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Feature

Cash Automation | Branch Transformation | Service | Retail | Staffing | Integration

By: Sean Farrell
October 15th, 2019

Glory RBG-100, Hyosung MS500 and ATEC LTA-350 Teller Cash Recyclers are picking up dramatic speed in implementation in the US market. Read more about this in our article 5 Reasons why you should reconsider cash recyclers. As many FIs look to improve efficiency, create new, more open branch formats, or align staffing models more towards a universal staffing model, TCRs become the cornerstone of how the branch can achieve many of those goals.

Blog Feature

Cash Automation | Branch Transformation | Retail | Staffing

By: Sean Farrell
March 6th, 2018

It's late Friday afternoon, and each lane of your drive-through is five cars deep. Inside the lobby, the line at the teller counter has tripled in the last five minutes, and more clients are walking through the door. Your tellers are hustling and bustling while your client service reps politely poll the lobby crowd to see if anyone needs assistance opening an account or applying for a loan.

ATM Install Checklist 2019

ATM Install Checklist

This ATM checklist will dive into how to prepare when purchasing ATMs, best practices for preparing and installations. Subscribe to the QDS blog and get your free copy.

Blog Feature

Customer Service | ATM | Staffing

By: Sean Farrell
October 6th, 2015

Automation Avenue Episode 12 -  Universal Tellers: Pros, Cons and Best Practices for Your Team This podcast discusses the reasons why you should consider implementing Universal Tellers.  We review both the pros  and cons of the model, when universal staffing is not a good fit.  We even offer some ideas to foster a positive transition.  

Blog Feature

Cash Automation | Branch Transformation | Staffing

By: Sean Farrell
September 22nd, 2015

Our article about why Financial Institutions should look to implement universal tellers, has been very well received. But we still get asked the question about whether or not universal tellers are a right fit for their environment.

Blog Feature

Cash Automation | Branch Transformation | Staffing

By: Sean Farrell
April 29th, 2014

How many of you have ever been to the Apple store before?