Originally published at CBInsight Today’s community banking environment is wrought with challenges. Whether its regulators, customer demands, or compliance burden, every day can be tough. Today I wanted to discuss a strategic way to grow your bank without adding the costly overhead of branches and staff. It solves one of the key challenges in the market, the commercial customer. The retail or commercial client has long been one of the best revenue sources for most banks. Whether it be analysis checking fees, handling fees, lending revenue or other treasury services, there is no doubt it’s a great path to success for your bank to grow that line of business. So how can your bank do that better than anyone else in the area? Let’s find out.

Automation Avenue Episode 009 - Hyosung Innovation and Self-Service Branch Trends In this episode we discuss retail branch innovation and the success and knowledge learned from Hyosung and Chase. We also discuss how the user interface of self-service technologies is becoming the driving factor in an omni-channel strategy.

Do you remember that feeling you get on Christmas morning? The feeling of when a new product arrives that you have been salivating over for months. That is how we feel here at QDS. Nautilus Hyosung has established themselves as the lead innovator in the branch technology space. Through their relationship with Chase, Nautilus continues to push the envelope of functionality and design.

Originally Published at CBInsight In a recent interview with Lisa Ayers, a long time retail and operations executive, (Listen to Interview Here) we discussed how to best align your branch experience with what the customer is looking for. We also discussed how engaging the front line through great teamwork and communication is vital to any change for the branch environment to meet goals. As more community banks are looking to drive revenue and create efficiency in the transaction process, proper training and technology will help drive faster results.

This blog article was originally posted on our QDS Financial Education blog. To read more articles like this one, subscribe to QDS Financial Education. While the overall market is seeing declining transaction volumes at the branches, most institutions still have branches in the fleet that handle a lot of cash coming in. Commercial and retail relationships drive the majority of this transaction set. It provides both a staffing challenge and work burden for staff to process lots of cash in timely manner and can lead institutions to operate less profitably when trying to solve the problem or pass too much of the burden to the customer. So if you are a community institution who is against charging for services and cash, here are some good ideas to help you process that cash as efficiently as possible.

There is no denying the fact that NCR has made a name for itself by delivering video ATMs to drive-thru locations across the country. Founded on technology developed by Coastal FCU and uGenius, NCR has taken video teller to the next level. With installations at over 100 financial institutions, there is obvious success with this solution. But the ultimate question for you is, “Does this make sense for my institution and is there something better out there?” Our answer is, “Maybe.”