The QDS Blog

We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.

Blog Feature

Service | ITM | ATM

By: Sean Farrell
August 5th, 2014

I recently had lunch at one of my favorite lunch spots, Panera Bread, and this particular location was a pilot for placing orders via the new self service touchscreen kiosks. I noted a long line for the traditional cashiers and no line at the kiosk. I was sold on using the new system. After just a few moments, and one mistake or two, I had my order in and was sitting at a table with the electronic table finder. I understand that not everyone enjoys this particular implementation, but I was impressed by the ease of use and engaging design. Whenever I go back to that Panera location, I use the kiosks if an associate is not immediately available to take my order.