The QDS Blog
We are students of the industries and customers we serve, and we use our ongoing observations and experiences to create educational blog articles that educate and empower our readers.
Cash Automation | Service | Customer Service | Staffing | TCR
By:
Sean Farrell
April 13th, 2021
Your head tellers and vault tellers play an essential role in your teller line, and they typically have most of the responsibilities necessary to make cash-handling in your financial institution functional. When your head tellers are operating manually, they can be bogged down with the manual tasks of counting, balancing, and handling transactions. Slow transaction speeds can lead to security concerns for your FI, longer teller lines and wait times, and an overall poor client experience.