Are Retail Managers Wasting Too Much Time in Back Office Counting Processes?
Have you ever spent time in your back office counting money or preparing a deposit and walked out front to see unhappy customers waiting for service?
In this podcast we discuss the retail banking trends in the market today and some of the key drivers for change. We interview Lisa Ayers with over 30 years experience at a Tier 1 bank and several years with a 2B community bank. She gives her thoughts on how technology and teamwork can change the customer experience in your retail branch locations.
Have you ever spent time in your back office counting money or preparing a deposit and walked out front to see unhappy customers waiting for service?
The perfect business opportunity awaits today’s local and regional financial institutions – the chance to cement your bank as a true value-added...
Change is hard, especially for small to mid-size financial institutions. However if history is the best indicator of “survival of the fittest” within...