Bringing new teller cash recycler (TCR) technology into your financial institution can be a very exciting step forward. With the sophisticated cash-handling automation capabilities of TCRs, you can streamline your branch operations and transform transactional customer interactions into meaningful interactions.
Whether you’re introducing TCRs into your branch environment for the first time or simply upgrading the TCR solutions you have in place, you see an opportunity.
For example, a typical TCR costs around $10,000 to $12,000 per year, while the average salary of a frontline teller (including benefits) runs between $40,000 and $50,000. That means even a small reduction in labor hours, driven by increased efficiency, can create an immediate return on investment.
TCRs can also help with:
Managing transaction volume fluctuations: Rather than staffing up for peak periods and staying overstaffed during lulls, TCRs help smooth out the highs and lows of in-branch cash transactions.
Reducing compliance headaches: Manual processes around dual control, vault access, and teller-to-vault cash transfers create unnecessary friction. A TCR automates much of that, tightening compliance while minimizing risk.
At its core, implementing a TCR solution isn’t just about automating cash handling—it’s about optimizing your branch’s efficiency while allowing your staff to focus on high-value customer engagement opportunities that help you deepen your relationships.
But will your staff feel the same way?
Or will they be fearful about this change?
The nature of change is that it is disruptive, even when it’s positive. So, it’s OK that your staff has questions—in fact, you likely know it’s an entirely normal part of the process. For instance, when we go into a net new environment, where we’re working with a financial institution to introduce TCRs into their operations for the first time, there’s almost always trepidation:
How is the process going to change?
Is this TCR actually accurate?
Will I get in trouble if I’m out of balance?
Now, in cases where we’ve worked with a branch to replace older technology (like a teller cash dispenser or older roll storage cash recycler), it’s not uncommon to encounter resistance rooted in negative history with previous solutions.
Your staff may have experienced issues with other machines, so they may be reluctant to trust the promise of the TCR solutions you want to bring in. That’s why when you’re building your TCR rollout strategy, it’s not just about training—it’s about creating a space where your staff feels heard, giving them the confidence to embrace the technology, and making the transition as seamless as possible.
But what does that look like?
If you’ve ever introduced a new piece of technology into your branch, you know the biggest challenge isn’t the machine itself—it’s getting your team comfortable using it. If your tellers are hesitant or unsure, they’re more likely to avoid the TCR rather than embrace it. And if they aren’t using it to its full potential, you’re not getting the efficiency, security, and service benefits you invested in.
That’s why training and onboarding aren’t afterthoughts for us. As your TCR solutions partner, they’re a critical part of making your TCR rollout a success. We don’t just set up the machine and leave; we make sure your staff feels fully prepared from day one.
On average, we’re onsite for 1.5 to 2.5 days, working hands-on with your team to:
Make sure they are functionally capable of using the machine in daily operations.
Learn how quick and easy balancing with a TCR can be, often saving 15 to 20 minutes per staff member at closing. That kind of time savings is not only a benefit for your staff, it can also directly impact your bottom line, if overtime is a factor.
Show them how to recover from common errors, so they feel ready to handle any issues that arise. From clearing jams to handling customer disputes over cash amounts, your team members will know exactly how to respond without hesitation.
Understand when and how to use self-audits effectively, along with all the ways they can maximize the Hyosung MS500 cash recycler’s transit cassette.
Build their comfort and confidence, so they’re more likely to embrace the TCR rather than avoid it.
When your staff knows the system inside and out, they use it the way it was meant to be used. That means fewer frustrations, smoother transactions, and more time spent with customers—helping them with their financial needs instead of focusing on balancing a cash drawer to the penny.
Yes, the right TCR solution can transform your branch operations, but your success will depend on more than the technology itself. Your staff needs the right support to feel confident, capable, and ready to use it effectively.
That’s why choosing a TCR partner isn’t just about finding someone who can sell you the right hardware—it’s about finding a committed and experienced ally who will help your staff navigate the transition.
So, as you evaluate your potential partners, ask yourself:
Will they work with your staff to overcome concerns and objections? Change can be challenging, whether your team has experience with TCRs or not. Look for a partner who will answer questions openly, address concerns directly, and reinforce confidence throughout the process.
Do they take a hands-on approach to training? Your staff needs in-depth, real-world training that helps them feel comfortable and capable in daily operations.
Do they understand the role of a teller? A strong partner knows what tellers experience every day—their goals, challenges, and what they need to be successful. It’s not just about teaching them how to use a machine; it’s about helping them work more efficiently and effectively.
Will their training actually make your team better at their jobs? The right partner will help your staff use the time saved to focus on deepening customer relationships, and cross-selling the right products and services.
A TCR is an investment in efficiency, security, and customer experience, but none of that happens if your staff isn’t ready to use it. The right partner should guide your team through the transition, helping them become more confident, effective, and successful in their roles. If you're ready to start a conversation, reach out today.