Your branch or drive up ATM is past its prime and needs replacing. Or, you are building a new branch or establishing a presence in a new market and need the right ATM technology to support the endeavor. To help you prioritize and organize your buying decision, we offer 3 important things to consider when purchasing an ATM.
Time to future-proof! Before committing to ATM technology, ensure you invest in an ATM that can support the changing needs of your branch and is easily upgradable. Think of your ATM as more than a basic cash dispenser. Consider the future and plan accordingly. You may not be ready for deposit automation, integrated video teller, or mobile interface now, but it is wise to invest in the foundation now and add these as upgrades later.
Many FIs are asking this question right now since ITMs are the hottest technology in the self-service space. It’s usually followed by: “is video right for me?” An ITM isn’t always the right fit for certain demographics, but when you choose this device, ensure its video capabilities are aligned with your FI’s staffing model, IT infrastructure and desired end user experience. Some ITMs require video all the time, meaning that every transaction involves a remote video teller, even for simple cash withdrawals. Other ITM solutions offer video on demand, which gives your customer or member the option to request video teller assistance only when desired. Other important ATM vs. ITM considerations include ATM rail and core integration vs. dual entry where the video teller is manually involved in the transaction remotely
Who to buy from? Let’s face it, the ATM marketplace is crowded with vendors, sales channels, value-added resellers, and not-so-valuable resellers. Ahead of purchasing an ATM, or cash automation technology, you should consider making the investment with the industry partner that can do the most for you. One that can explain the product, add value by understanding your technology roadmap and help you along the journey. Your provider should be able to ask the right questions to enable you to deliver the ATM strategy that fits your needs and those of your customers or members. They should also be able to deliver superior ATM maintenance and managed services to ensure your ATM is running in peak condition while offering other essentials so that you can maximize your investment.
We hope this article has served as a guide on how to approach your next ATM project. We know that the process of buying and maintaining ATMs can be overwhelming, but we are here to help. If you would like some guidance on identifying the right ATM technology for your current and future needs, please reach out to us.